Firms are facing ‘stagflation’, survey warns
Fears of stagflation, where economic inertia interlocks with higher inflation, is likely to set economic warning bells ringing when a new…
Customers
Margins under threat as customers haggle for deals
As if the year hasn’t been tough enough for companies in all sectors, evidence is emerging which suggests that half of…
How to measure up to the expectations of the ‘Never Normal’ customer
Guest Comment by Prof Steven van Belleghem John Lewis, the CEO of the United Nations Federal Credit Union, once told me…