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 NIIT SmartServe is part of the US$400 million NIIT Group which is spread across more than 40 countries and employs over 8000 people. As the Business Process Outsourcing (BPO) subsidiary, NIIT SmartServe (NSS) offers solutions in the back office and contact centre domains (www.niitsmartserve.com ).
Financial Services and Insurance is a focus area for the NIIT group. It offers training, technology, back office and contact centre solutions to customers across the world.
As one of the largest training organizations in the world, NIIT through associations with key financial institutions offers training solutions for the banking, insurance and financial services arena (www.niit.com ).
NIIT Technologies, the software arm, offers IT solutions to leading financial institutions across North America and Europe, through application development and platform based solutions (www.niit-tech.com ).
Leveraging on this, NSS provides BPO services in this domain to airlines, insurance majors, financial institutions and intermediaries. Most of our customers are based in the UK and continental Europe.
Our Outsourcing solutions include:
- Accounts Payable and Receivable management
- Billing & invoicing services
- Payroll services
- Financial accounting (including auditing) and compliance services
- Finance IT systems
- Policy Administration
- Underwriting Support
- Contact Centre Services
The underpinnings of our excellent service delivery are:
- Process and service level orientation, benchmarked against the COPC 4.0 standards
- Information Security [certified on the ISO 27001 standards]
- Six Sigma lead process improvement
- Technology innovations, leading to "suitable" solutions rather than "resource-heavy" deployments.
- Emphasis on skills enhancement for NIITians (our staff members) through internal and external training programs and certifications.
Website: www.niitsmartserve.com
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