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Intelenet Global Services (Intelenet) is a leading global Business Process Outsourcing (BPO) company led by the Intelenet management team, backed by Blackstone, a leading Global Private Equity Player.

Intelenet Global Services delivers Contact centre, Finance & Accounting (F&A), and Transaction Processing services to Fortune 500 companies representing the Financial Services, Retail, Insurance, Telecom, Manufacturing, and Travel & Hospitality industries in the UK, USA and India. With more than 25,000 employees across 25 state-of-the-art service delivery centres in India and overseas, Intelenet Global Services has proven its ability to be reliable and scaleable on a 24x7x365 basis for its international clients.

Intelenet is a focused third party BPO Company that integrates IT and Consulting as efficient tools to enable world-class BPO services to our clients. This specialized BPO expertise enables us to cost-effectively align practical solutions with specific outsourcing strategies and needs of our clients.

Intelenet’s industry-specific focus has provided a deeper understanding of the processes and technology required to provide superior delivery. Intelenet has the systems and processes to provide an integrated, cohesive solution to manage the entire lifecycle of our Clients’ customer relationship and transaction processing needs. In addition, Intelenet has adopted best practices and developed solutions focused on providing value for its clients.

Intelenet Value Proposition

• End to end processing
• Impeccable delivery at India costs
• Focus on strategic and business impact going beyond delivering cost benefits
• One stop shop for technology and BPO solutions
• Multilingual global delivery capabilities
• Cultural alignment and flexibility with clients
• Process Improvements, meeting industry benchmarks and identifying scope for automation, eliminating redundancies through six sigma initiatives

To capitalise on the growth opportunities in the domestic market, Intelenet acquired a controlling stake in ‘Sparsh’, India’s leading domestic BPO Company, thus making it one of the ‘first movers’ in the BPO industry to foray into the domestic BPO market. Sparsh today undertakes processes for 40+ Indian based multinational companies.